ATTEND ECTRIMS 2026 Conference

Refund Policy

1. Introduction
   This Refund Policy explains the general terms applicable to refunds for services purchased through our website.
   Refund eligibility depends on the specific service purchased, the applicable booking conditions, supplier policies, and the timing of the cancellation request.


2. General Refund Principle
   Refunds are not automatically available for every service or booking.
   Before completing a purchase, customers should review:
   • Service inclusions
   • Price
   • Cancellation conditions
   • Refund conditions
   • Supplier restrictions
   • Applicable deadlines
   The specific terms presented at the time of purchase will generally apply to that transaction.


3. Accommodation Refunds
   Accommodation bookings are subject to the cancellation and refund conditions of the applicable hotel or accommodation provider.
   Depending on the booking, cancellation may result in:
   • Full refund
   • Partial refund
   • Cancellation fee
   • Loss of deposit
   • No refund
   The applicable cancellation deadline will be communicated in the booking terms where available.


4. Conference Registration
   Conference registration is subject to the cancellation and refund policy of the respective conference organizer.
   If registration is purchased or arranged through an applicable service, any refund will be handled according to the terms communicated for that service and the applicable conference organizer's policies.


5. Event Packages
   Refund eligibility for event packages depends on the specific package purchased and the services included.
   If a package contains multiple services supplied by different providers, individual supplier cancellation policies may apply.


6. Transportation Services
   Transportation bookings are subject to the terms of the relevant transportation provider.
   Cancellation fees or non-refundable conditions may apply depending on the service and timing of cancellation.


7. Non-Refundable Services
   Certain services may be identified as non-refundable at the time of purchase.
   Examples may include:
   • Non-refundable hotel bookings
   • Certain deposits
   • Special-rate accommodation
   • Certain transportation arrangements
   • Services already delivered
   • Administrative or processing fees where clearly disclosed


8. Requesting a Refund
   To request a refund, contact us using the contact information provided on our website.
   Your request should include:
   • Full name
   • Booking or order reference
   • Date of purchase
   • Service purchased
   • Reason for the refund request
   • Supporting documentation where applicable


9. Refund Processing
   Once a refund is approved, it will generally be returned using the original payment method unless another method is legally required or mutually agreed.
   Processing time may depend on the payment provider, bank, card issuer, accommodation provider, or other supplier.


10. Conference Cancellation or Changes
    If a conference is postponed, relocated, modified, or cancelled by its organizer, the applicable organizer and supplier policies will determine whether conference fees, accommodation, transportation, or other charges are refundable.
    We are not responsible for automatically refunding third-party charges that are governed by separate supplier terms.
    We will communicate relevant information to customers when reasonably possible.


11. Duplicate Payments
    If you accidentally make a duplicate payment, please contact us promptly.
    After verification, eligible duplicate payments may be refunded according to applicable payment and processing conditions.


12. Incorrect Information
    Customers are responsible for providing accurate booking information.
    Refunds arising from incorrect customer-provided information, such as incorrect dates, names, or room requirements, will be subject to the applicable service provider's terms.


13. Processing or Administrative Fees
    Where clearly disclosed before purchase and permitted by applicable law, certain processing or administrative fees may be non-refundable.


14. Refund Disputes
    If you disagree with a refund decision, please contact us so that we can review the matter.
    Customers retain any rights available to them under applicable consumer-protection and payment laws.


15. Changes to This Refund Policy
    We may update this Refund Policy from time to time. The latest version will be posted on our website with an updated effective date.


16. Contact Us
    For refund questions or requests, please contact us through the contact information provided on our website.
    We recommend submitting refund requests as soon as possible after becoming aware of the issue.